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Website terms of use

Please review our Terms of Use of the Air Antwerp website carefully before using this website. Your use of this website indicates you agree to be bound by these terms.

 

1. Introduction

This Website is owned by Air Antwerp B.V. having its registered office at Luchthavenlei 7A Unit 8‚ 2100 Deurne‚ Belgium (VAT number BE0726.669.758). In these Terms of Use of the Air Antwerp website (hereinafter to be referred to as “Terms”) ‚ “Air Antwerp” refers to Air Antwerp B.V. and “User” to the user of this Website.  

2. Use of reservations

User represents and warrants that he or she is at least 18 years of age and possesses the legal right capacity and ability to enter into the agreement with Air Antwerp to which these Terms apply ("this Agreement") and to use this Website in accordance with these Terms. User agrees to be financially responsible for all use of this Website (as well as for use of User's account by others‚ including without limitation minors living with User). User agrees not to assign‚ transfer or sublicense User's rights pursuant to this Agreement. User may allow other members of User's household to use this Website under User's name or account‚ provided that User hereby agrees to pay all charges that they incur and to be responsible for all other aspects of their usage. User agrees to supervise all usage by minors of this Website under User's name or account. 

The reservation features of this Website are provided solely to permit User to determine the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business‚ and for no other purposes. Without limitation‚ User shall not make any speculative‚ false or fraudulent reservations or any reservations in anticipation of demand. User shall not reproduce‚ use‚ block‚ overwrite‚ copy‚ distribute or monitor any content of the Website by using any robot‚ spider‚ search engine or any other automatic mechanism without prior written consent of Air Antwerp. User shall not take any action that will or could impose an excessive or disproportionately load on Website infrastructure. User agrees that the travel services reservations facilities of this Website shall be used only to make legitimate reservations or purchases for User or for another person for whom User is legally authorised to act. User agrees to abide by the applicable terms or conditions. User shall be completely responsible for all charges‚ fees‚ duties‚ taxes and assessments arising out of the use of this Website‚ other than taxes on revenues thus accruing to Air Antwerp.

 

3. Intellectual property rights

This Website is owned by Air Antwerp and operated by Air Antwerp and/or its suppliers. The intellectual property rights‚ including the copyrights‚ in the material contained in this Website and any Air Antwerp trademarks and brands included in that material belongs to Air Antwerp and/or its licensors and/or its suppliers.

No material‚ information‚ software‚ products or services obtained from this Website may be modified‚ copied‚ displayed‚ performed‚ licensed‚ reproduced‚ republished‚ uploaded‚ posted‚ transmitted‚ sold or distributed in any way without the prior written permission of Air Antwerp‚ except that User may download one copy of the material on a single computer for User's own personal non-commercial use only‚ provided User keeps intact all accompanying copyright and other proprietary notices.

 

4. False Air Antwerp e-mails

Did you receive an email about a flight that you did not book? Or did you receive a message that in any other way looks like a fake e-mail to you? This may be an attempt to retrieve your personal information (also known as phishing)‚ infect your computer or encourage you to join a fake lottery or contest. Fake e-mails can look just like real Air Antwerp e-mails.

Such messages you can recognize by:

  • the lack of a personal salutation
  • urgent request to answer
  • poor grammar and spelling mistakes
  • a link to an unknown web address

Air Antwerp will only send you 2 types of messages:

  • Commercial messages: these e-mails inform you about promotions or special offers‚ as well as new destinations and services provided by Air Antwerp. You only receive these e-mails after signing up. You will never be asked any personal details in response to these e-mails. You will be redirected to the Air Antwerp website to complete any actions.
  • Booking receipt: if you booked a trip‚ you will receive an e-mail confirming your booking and outlining your itinerary. These e-mails always contain some information you will recognise such as your reservation number. You will be redirected to the Air Antwerp website to complete any actions.

On social media you may also be faced with misleading campaigns‚ offering free tickets or tickets at reduced fares. These include so called “Like and Win” campaigns. We’d strongly advise you not to take part in any campaigns that were not published on one of Air Antwerp’s verified social media accounts. In case of any doubt‚ please contact us (click here).

How to treat fake Air Antwerp e-mails: We recommend not responding to this e-mail‚ to not click on any links or open any attachments and to provide no personal information. 

Let us know! Please send the original e-mail as an attachment to us via: info@airantwerp.com. Please note that we will not reply to messages sent to this address.

 

5. Liability disclaimer

The information‚ software‚ products‚ and services published on this Website may include technical inaccuracies or typographical errors. Air Antwerp and/or its suppliers make no representations about the suitability of the information‚ software‚ products‚ and services contained on this Website for any purpose. All such information‚ software‚ products‚ and services are provided "as is" without warranty of any kind. Air Antwerp and/or its suppliers hereby disclaim all warranties and conditions with regard to this information‚ software‚ products‚ and services‚ including all implied warranties and conditions of merchantability‚ fitness for a particular purpose‚ title and non-infringement. In no event shall Air Antwerp and/or its suppliers be liable for any direct‚ indirect‚ punitive‚ incidental‚ special or consequential damages arising out of or in any way connected with the use of this Website or with the delay or inability to use this Website‚ or for any information‚ software‚ products‚ and services obtained through this Website‚ or otherwise arising out of the use of this Website‚ whether based on contract‚ tort‚ strict liability or otherwise. 

The foregoing does not apply in the event of wilful misconduct or gross negligence on the part of Air Antwerp and/or its suppliers and/or in the event of damage resulting from death or injury.

 

6. Price display on this Website

Please take note of the following remarks on the prices displayed on this Website:

  • Prices advertised are subject to change without notice before a booking is confirmed. Please check exact price and conditions applicable for your chosen dates and flights at time of booking.
  • All prices are displayed in 1 currency. All prices are displayed and per passenger and including taxes and charges. If the payment currency is different from the currency charged to your credit or debit card‚ the bank issuing the card will convert the rate. Air Antwerp cannot be held liable for this conversion. If you have chosen to pay in a currency other than the original currency on this Website‚ the institution issuing your card may still charge a fee. This depends on the country and bank. These fees are called ‘overseas charges’ or ‘cross-border charges’ and are not related to exchange rates. These fees are also charged by the card-issuing institutions responsible for the currency conversions. This is an agreement between the card-issuing institution and the cardholder. Consequently‚ Air Antwerp cannot be held liable for these fees.
  • Prices may differ from the displayed fares at short notice as prices and availability are updated frequently.
  • Seat availability may be very limited at the prices displayed for the desired travel dates.
  • Travel periods can vary and blackout periods may apply.
  • Check-in baggage allowance may differ per ticket option. Please check the exact allowance applicable for your ticket option at time of booking.
  • Flights may be operated by airline partners in which case Air Antwerp products and services may not be available at the airport or on board.
  • Conditions of carriage and fare rules apply. Tickets may not be changeable or refundable after booking and additional charges may need to be paid. For non-flexible tickets booked‚ tickets are only valid for the dates shown‚ and first sector must be flown to avoid cancellation of all sectors booked.
 

 

7. Links to third parties' websites

This Website may contain links or references to or parts of other Internet sites maintained by third parties. Air Antwerp does not operate or control in any respect any information‚ products or services on such third party sites. Third party links and references are included solely for the convenience of users‚ and do not constitute any endorsement by Air Antwerp and/or its suppliers. User assumes sole responsibility for use of third party links and references. 

Any third party that wishes to establish links to this Website should notify Air Antwerp of their intention prior to doing so. Air Antwerp reserves the right to deny permission for any such links to this Website. If however Air Antwerp gives its permission for any such links‚ Air Antwerp is not under any obligation to establish reciprocal links with the third party.

 

8. Indemnity

As a condition of use of this Website‚ the User agrees to indemnify Air Antwerp and its suppliers from and against any and all liabilities‚ expenses (including attorneys' fees) and damages arising out of claims resulting from User's use of this Website.

 

9. Modification of these Terms

Air Antwerp reserves the right to change these Terms at any time. User is responsible for regularly reviewing these Terms that are on a continuous basis put at the disposal of the User by including them in this Website. Continued use of this Website following any such changes shall constitute the User's acceptance of such changes.

 

10. General

Air Antwerp reserves the right to make and have made any and all changes to this Website at its sole discretion without notice to the User. Air Antwerp reserves the right to at its sole discretion deny access to this Website to anyone at any time. 

These Terms refer only to the use of this Website and separate terms and conditions apply to airline carriage‚ prize draws or any other promotion‚ and other services.

This Agreement shall be deemed to have been made in Deurne‚ Belgium and shall be interpreted‚ and the rights and liabilities of the parties hereto determined in accordance with the law of Belgium‚ without regard to conflicts of law principles. The parties consent to the exclusive jurisdiction of the courts of Antwerp‚ Belgium for the determination of any claim or controversy between the parties and arising out of or relating to this Agreement.

User acknowledges that no joint venture‚ partnership‚ employment‚ or agency relationship exists or arises between the User and Air Antwerp as a result of this Agreement or use of this Website. User agrees not to hold himself or herself out as a representative‚ agent‚ or employee of Air Antwerp and that Air Antwerp will not be liable for any representation‚ act or omission of the User. Throughout this Website the terms "partner(s)" and "partnership(s)" are used to refer to individual marketing or co-operation agreements and not to any relationship which has specific legal or tax implications. Air Antwerp cannot therefore accept any liability for the conduct of these partner organisations. 

Air Antwerp's performance of this Agreement is subject to existing laws and legal process and nothing contained in this Agreement is in derogation of Air Antwerp's right to comply with law enforcement requests or requirements relating to the User's use of this Website or information provided to or gathered by Air Antwerp with respect to such use.

If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including‚ but not limited to‚ the warranty disclaimers and liability limitations set forth above‚ then the invalid or unenforceable provision will be deemed superseded by a valid‚ enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreement shall continue in effect.

This Agreement constitutes the entire agreement between User and Air Antwerp with respect to the use of this Website. A printed version of this Agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 


Version: 09 August 2019.