We may collect and process the following categories of personal information:
a. Name‚ passport number and other identifying information. For example‚ we may record your name‚ title‚ gender and date of birth‚ your nationality‚ country of residence and passport number.
b. Your contact details and personal account or registration details. Your contact details may include your address‚ telephone number and e-mail address. When you create a personal account‚ or register for a service‚ we may also record your sign-in details and other information you fill out on your personal account or registration form. For business travellers‚ we may also collect information relating to your company such as company name and business location.
c. Information about your reservations‚ bookings and purchases. When you make a reservation or book a flight with us‚ we process your reservation and booking information. This information may include details about your flight‚ prices and the date of your reservation or booking. In addition‚ we process information in relation to ancillary services (such as extra baggage) and any other products you may purchase.
d. Information about your travel arrangements. When you travel with us‚ we process information in relation to your journey. Such as your travel itinerary‚ (online) check-in‚ your (mobile) boarding pass and your travel companions. We may also record any specified medical needs or dietary requests you have and any additional assistance you require.
e. Our communication with you. When you send us an e-mail or chat with us online or via social media‚ we register your communication with us. We also register your communication preferences. For example when you unsubscribe from one of our newsletters or when you choose to receive your booking related communication (such as confirmation‚ check-in notification‚ boarding pass‚ and flight status updates) via other channels than e-mail (such as WhatsApp‚ Messenger or WeChat). When you call us‚ our customer support will register your questions or complaints in a database. We may also record telephone calls for training purposes or to prevent or combat fraud.
h. Information you choose to share with us. You may choose to share information with us‚ for example when you share your interests and preferences with us‚ leave a comment for us on Facebook‚ fill out a customer survey or submit an entry for a contest.
a. We collect data you provide to us. When you book a flight with us‚ create an online account‚ register for one of our loyalty programmes‚ contact our customer support‚ subscribe to receive our e-mails or mobile push notifications‚ register for one of our events or participate in a promotional contest.
b. We receive your personal data from your travel agent‚ our airline partners and other companies involved in facilitating your travel arrangements. We receive your data from these parties to handle your reservations and bookings and to fulfil your travel arrangements and purchases. For example‚ when you book a flight through a travel agent‚ we receive your identifying information and booking details from your travel agent. And if you use a third party platform to search and book a flight‚ we may receive those details from that provider.
d. Depending on your social network settings‚ we may receive information from your social network provider. Please see “The types of personal data we process” above.
e. Some information we receive from public authorities or governmental organizations. Please see “For which purposes we use your data” below for more information. We also share your personal information with these third parties. Please see “Disclosing or sharing data with third parties” below.
The main purposes for which we use your personal information are:
a. To provide our services to you. To handle your reservations and bookings and to fulfil your travel arrangements and purchases‚ we need to process most of the information described above. For example‚ we need your name‚ passport number and other identifying information to issue your ticket. To confirm your booking and to inform you about changes in your flight status‚ we need your contact details. And‚ to ensure that you receive the required care‚ we require your specified medical needs.
b. To provide our online services and mobile apps to you. For example‚ we use your name and flight details when you check-in for your flight with our app. Some of our online services and apps may use your location‚ for example to show you the nearest location of your interest. To ease your use of our online services or apps‚ we may analyse the data we collect when you use our digital media and combine it with information collected via cookies and similar technologies (please see above). For example‚ to understand which digital channel (e-mail‚ social media) or device (desktop‚ tablet or mobile) you prefer‚ so we can restrict our communication to that channel or device.
c. For statistical research.
d. To send you updates and special offers tailored to your interests.
e. For other direct marketing purposes.
f. To communicate with you. We use your contact details to communicate with you in relation to our services‚ to answer your questions or to handle your complaints.
g. To secure order and safety aboard flights.
h. For record keeping and to comply with statutory obligations. We collect‚ store and use your data for internal business purposes‚ such as record keeping and to comply with our legal and fiscal obligations.We may be required by law to collect and share your identifying information and your booking and travel information with public authorities or governmental organizations for the purpose of border control‚ immigration‚ entering the territory of a State‚ security or combatting terrorism.
We collect‚ use and store your personal data to provide services to you‚ to comply with the legal obligations we are subject to‚ if necessary for our legitimate interests or the interests of a third party or on the basis of your consent.
You may withdraw your consent at any time by following the specific instructions in relation to the processing for which you provided your consent. For example‚ by clicking the unsubscribe link in the e-mail‚ adjusting your communication preferences in your account (if available) or by changing your smart phone settings (for mobile push notifications and location data). You may also contact us to withdraw your consent (please see “Your Rights” below).
If you refuse to provide personal data that we require for the performance of the contract or compliance with a legal obligation‚ we may not be able to provide all or parts of the services you have requested from us. For example‚ we may have to cancel your flight or we may not be able to provide you with the ancillary services requested by you. If you provide incomplete or inaccurate information‚ we may be forced to deny you boarding or entry into a foreign territory under applicable Belgian or international laws.
When we process your personal data for our legitimate interests or the interests of a third party‚ we have balanced these interests against your legitimate interests. Where necessary we have taken appropriate measures to limit implications and prevent unwarranted harm to you. Our legitimate interests may for example include security and safety purposes or to provide better services and offers to you. For more information on these interests‚ please see the “For which purposes we use your data” above. Where we process your personal data for our legitimate interests or the interests of a third party‚ you have the right to object at any time on grounds relating to your particular situation (please see “Your Rights” below).
We may disclose or share your personal data with airline partners‚ your travel agents‚ service providers or subcontractors for the following purposes:
a. To facilitate your bookings and travel arrangements. To handle your reservations and bookings and to fulfil your travel arrangements and purchases‚ we must share your personal data with partner airlines‚ airport operators and other companies involved in facilitating your travel arrangements. When you purchase our services through a travel agent or other third party‚ we also share your personal information data with these parties.
b. For support services. We use third parties to provide our services‚ such as IT suppliers‚ social network providers‚ marketing agencies‚ credit and charge card companies and anti-fraud screening service providers. All such third parties will be required to adequately safeguard your personal data and only process it in accordance with our instructions.
c. Statistical research and direct marketing. We may share your personal data with third parties for statistical research and direct marketing. Please see above “Statistical research”‚ “To send you updates and special offers tailored to your interests” and “Other direct marketing purposes” for more information.
d. To let you benefit from the services of our partners. We may share your information with our partners to let you benefit from the services of these partners that we integrate or offer in our own services and apps. For example‚ we may share non-personalised information (destination‚ travel date and duration of the trip) with a hotel booking platform so it can provide you with an offer for a hotel tailored to your trip. Although we select our partners with care‚ these partners have their own privacy policies that apply to the way they use your personal data.
e. To secure order and safety aboard flights. See above.
We may also be required by law to collect and share your identifying information and your booking and travel information with public authorities or governmental organisations for the purpose of border control‚ immigration‚ entering the territory of a State‚ security or combatting terrorism.
Air Antwerp may transfer your personal data to countries other than your country of residence (including countries outside the European Economic Area). This occurs in the course of providing your travel arrangements or because our group companies‚ partners or service providers have operations in countries across the world. The laws of these countries may not afford the same level of protection to your personal data.
The transfer of personal data to countries other than your country of residence is often necessary to provide our services to you. In other cases‚ Air Antwerp will ensure that adequate safeguards are in place to comply with the requirements for the international transfer of personal data under applicable privacy laws. For transfers of personal data outside the European Economic Area‚ Air Antwerp may use Commission approved Standard Contractual Clauses as safeguards.
We may also be required to disclose your personal data to foreign public or government authorities. Laws in some other countries may require us to give border control agencies access to booking and travel information. Therefore‚ any information we hold about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary. In addition‚ laws in several countries require Air Antwerp to collect your passport and associated information prior to travel to or from those countries. When required‚ we will provide this information to the relevant customs and immigration authorities. We may also disclose your personal data to government authorities if applicable law requires disclosure.
You may contact Air Antwerp at email@example.com to exercise any of the rights you are granted under applicable data protection laws‚ which includes (a) the right to access your data‚ (b) to rectify them‚ (c) to erase them‚ (d) to restrict the processing of your data‚ (e) the right to data portability and (f) the right to object to processing.
a. Right to access. You may ask us whether or not we process any of your personal data and‚ if so‚ receive access to that data in the form of a copy. When complying with an access request‚ we will also provide you with additional information‚ such as the purposes of the processing‚ the categories of personal data concerned as well as any other information necessary for you to exercise the essence of this right.
b. Right to rectification. You have the right to have your data rectified in case of inaccuracy or incompleteness. Upon request‚ we will correct inaccurate personal data about you and‚ taking into account the purposes of the processing‚ complete incomplete personal data which may include the provision of a supplementary statement.
c. Right to erasure. You also have the right to have your personal data erased‚ which means the deletion of your data by us and‚ where possible‚ any other controller to whom your data has previously been made public by us. Erasure of your personal data only finds place in certain cases‚ prescribed by law and listed under article 17 of the General Data Protection Regulation (GDPR). This includes situations where your personal data are no longer necessary in relation to the initial purposes for which they were processed as well as situations where they were processed unlawfully. Due to the way we maintain certain services‚ it may take some time before backup copies are erased.
d. Right to restriction of processing. You have the right to obtain the restriction of the processing of your personal data‚ which means that we suspend the processing of your data for a certain period of time. Circumstances which may give rise to this right include situations where the accuracy of your personal data was contested but some time is needed for us to verify their (in)accuracy. This right does not prevent us from continuing to store your personal data. We will inform you before the restriction is lifted.
e. Right to data portability. Your right to data portability entails that you may request us to provide you with your personal data in a structured‚ commonly used and machine-readable format and to have such data transmitted directly to another controller‚ where technically feasible. Upon request and where this is technically feasible we will transmit your personal data directly to the other controller.
f. Right to object. You also have the right to object to the processing of your personal data‚ which means you may request us to no longer process your personal data. This only applies in case the “legitimate interests” ground (including profiling) constitutes the legal basis for processing (see “Legal basis” above). At any time and free of charge you can object to direct marketing purposes in case your personal data are processed for such purposes‚ which includes profiling purposes to the extent that it is related to such direct marketing. In case you exercise this right‚ we will no longer process your personal data for such purposes.
You may withdraw your consent at any time by following the specific instructions in relation to the processing for which you provided your consent. For example‚ you may withdraw consent‚ by clicking the unsubscribe link in the e-mail.‚ adjusting your communication preferences in your account (if available) or by changing your smart phone settings (for mobile push notifications and location data). You may also contact firstname.lastname@example.org.
When you would like to exercise your rights‚ all you have to do is send your request to email@example.com.